Help Center
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Getting Started
How do I create an account?
Click the 'Sign Up' button on the homepage, fill in your email and password, and verify your email address. Once verified, you can start using Doclator immediately.
What are the available subscription plans?
We offer Free and Pro plans. The Free plan includes basic translation features, while the Pro plan unlocks advanced features like custom glossaries, AI models, and unlimited translations.
Translation Features
How do I translate text?
Go to the Translator page, select your source and target languages, enter or paste your text in the input box, and click 'Translate'. Your translated text will appear instantly on the right side.
How do I translate documents?
Click the 'Document' tab in the Translator, upload your file (PDF, DOCX, TXT, etc.), select languages, and click 'Translate Document'. The translated file will be ready for download.
What file formats are supported?
We support PDF, DOCX, TXT, RTF, and many other common document formats. Maximum file size is 5MB for free users and 30MB for Pro users.
Custom Glossary
What is a Custom Glossary?
A Custom Glossary lets you create a database of specific terms and their translations. This ensures consistent terminology across all your translations, perfect for technical or specialized content.
How do I create a glossary?
Navigate to Custom Glossary, click 'New Glossary', enter a name and description, select language pairs, and add your term pairs. You can also import glossaries from CSV, Excel, or JSON files.
Can I edit or delete glossaries?
Yes! Click the edit icon next to any glossary to modify its terms, or click delete to remove it. You can also export your glossaries for backup or sharing.
Custom AI Model
What is a Custom AI Model?
Custom AI Models allow you to integrate your own API keys from providers like OpenAI, Anthropic, or Google. This gives you more control over translation quality and costs.
How do I add an AI model?
Go to Custom AI Model, click 'Add AI Model', enter a model name and your API key, then click 'Add'. You can toggle models active/inactive and manage multiple API keys.
Is my API key secure?
Yes, all API keys are encrypted and stored securely. We never share your keys with third parties, and you can delete them at any time.
Custom Prompt
What are Custom Prompts?
Custom Prompts let you define specific translation styles and instructions. For example, you can create prompts for formal business translations, casual conversations, or technical documentation.
How do I create a prompt?
Navigate to Custom Prompt, click 'New Prompt', enter a name, description, category, and write your prompt instructions. Your prompt will be applied automatically during translations.
Can I use multiple prompts?
Yes! You can create unlimited prompts and switch between them based on your translation needs. Each prompt can be edited or deleted at any time.
Translation History
Where can I view my past translations?
Click on Translation History in the sidebar to see all your translation projects. You can filter by date range, search by keywords, and download previous translations.
How long are translations stored?
Free users have access to the last 30 days of translation history. Pro users have unlimited history storage.
Payment & Billing
How do I upgrade to Pro?
Click on your profile, select 'Upgrade to Pro', choose your billing cycle (monthly or annually), enter payment details, and confirm. You'll have immediate access to Pro features.
Where can I see my invoices?
Go to Payment History to view and download all your invoices. Each invoice includes transaction details, amount, and payment date.
Can I cancel my subscription?
Yes, you can cancel anytime from your profile settings. You'll retain Pro features until the end of your current billing period.
Account Settings
How do I update my profile?
Go to My Profile, where you can update your name, email, password, and other account settings. Changes are saved automatically.
How do I change my password?
In My Profile, click 'Change Password', enter your current password and new password, then save. You'll receive a confirmation email.